Roselyn Bagacina
Entry-Level Freight Virtual Assistant
Recently completed hands-on Freight VA training using AscendTMS, Estes, TForce Freight, Old Dominion Freight Line (ODFL), and Freight Class Calculator. Ready to support U.S. logistics teams with accuracy, professionalism, and a willingness to learn.
About Me
Roselyn Bagacina
Aspiring Freight Virtual Assistant based in the Philippines, with over 9 years of professional experience in customer service, sales, and business operations. Skilled in communication, organization, and multitasking in fast-paced environments.
Completed the Freight Courses 101 – 3-Day Freight VA Challenge, gaining hands-on knowledge of freight brokerage, dispatching, shipment tracking, and transportation management systems.
Eager to learn, dependable, detail-oriented, and committed to supporting logistics teams with accuracy and professionalism.
Freight Courses 101
A hands-on Freight Virtual Assistant training program covering the full spectrum of freight brokerage operations — from carrier communication to load management and documentation.
Freight Brokerage Fundamentals
Truck Dispatching
Track & Trace
Shipment Scheduling
Freight Quoting
Carrier Communication
Broker–Carrier Coordination
Load Management
Tools & Platforms
Proficient in the key platforms and productivity tools used across modern freight brokerage and logistics operations.
Transportation Systems
- AscendTMS
- Load Boards
- Freight Class Calculator
Carrier Portals
- Estes Express Lines
- TForce Freight
- Old Dominion Freight Line (ODFL)
Productivity Tools
- Google Workspace & Drive
- Microsoft Excel & Word
- Outlook & Gmail
Logistics Knowledge
Core industry concepts and terminology mastered through focused freight VA training.
Shipment Types
LTL · FTL · Freight Class · NMFC
Tracking & Documentation
Track & Trace · BOL · POD · Rate Sheets
Operations
Shipment Scheduling · Dispatch Support · Carrier Communication
Business Skills
Customer Service · Documentation · Data Entry · Time Management
Services I Can Provide
Reliable, detail-oriented support across every stage of freight operations — from live tracking to final delivery documentation.
Track & Trace
Monitor shipment status in real time and deliver timely, accurate updates to customers and brokers.
Carrier Communication
Coordinate directly with carriers on shipment progress, pickup confirmations.
Freight Documentation
Manage Bills of Lading, Proof of Delivery, shipment records, and all administrative paperwork .
Administrative Support
Data entry, spreadsheet management, email handling, file organization, and reporting.
Customer Support
Deliver professional, responsive communication with brokers, shippers, carriers.
A Dependable Partner for Your Logistics Team
Bringing a strong professional foundation, proven reliability, and a genuine commitment to excellence in freight operations.
Quick Learner
Adapts rapidly to new systems, processes, and workflows.
Detail-Oriented
Strong attention to detail in documentation and data entry.
Excellent Communicator
Clear, professional communication with brokers, carriers, and customers.
Reliable & Organized
Consistent, dependable, and structured under pressure.
Customer-Focused
Prioritizes service quality and client satisfaction.
Adaptable
Flexible across tasks, tools, and shifting priorities.
U.S. Business Hours
available to work U.S. time zones.
Passionate About Logistics
Committed to building a long-term career in freight.
Professional Experience
Online Casino Dealer
2018 – 2026
- Delivered exceptional customer service in a fast-paced, high-volume environment
- Managed over 100 customer interactions per shift while maintaining accuracy and compliance
- Followed strict operational procedures and regulatory standards
- Awarded Best Employee Award five times for outstanding performance
Sales Clerk
2015 – 2017
- Assisted customers with purchases and product inquiries
- Managed inventory and processed orders accurately
- Maintained organized records and daily reports
Family Business Assistant
- Supported daily operations and customer service
- Managed records, documentation, and administrative tasks
- Coordinated inventory and scheduling
Certifications
Freight Courses 101 – Freight VA Challenge
A comprehensive 3-day intensive training program covering the full scope of freight virtual assistant responsibilities — from brokerage fundamentals and dispatching to carrier coordination, shipment tracking, and professional documentation standards.
Let's Work Together
Ready to bring accuracy, organization, and dedication to your freight brokerage or logistics team. Available for U.S. business hours and eager to contribute from day one.
📞 Phone
+63 9076554474
www.linkedin.com/in/roselyn-bagacina
📍 Location
Manila, Philippines
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